UX research and design that turns user behaviour into revenue.

UX research helps you understand your users, so you can make confident, informed decisions that cut costs and lift satisfaction. Happy customers translate into growth and higher revenue.

UX research related services

  • UX research
  • Expert review
  • Competitor audits
  • User persona
  • Low-fidelity wireframing
  • Interactive prototyping
  • Microcopy writing
  • UX design audit
  • Content auditing
  • WCAG compliance
  • Accessibility
  • Design system governance
  • A/B testing UX support
  • Usability testing
  • Heuristic evaluations
  • Funnel / drop-off analysis
€100Return for every
€1Invested

Every euro invested in UX yields €100 in return. -Landmark Forrester research

35.26%higher revenue growth
56%higher total returns

For companies with great UX compared to industry benchmarks. -McKinsey

BOSS Equestrian brand and product design

Conversion rate increase by

200%from a well-designed user interface
400%from friction-free UX architecture

UX design and research challenges we solve

Designing on assumptions

You’ve built your platform based on internal opinions rather than user data. This leads to low adoption rates. We can conduct user interviews and run tests to fix all user drop-off points.

High cognitive overload

Your website has been growing without optimising user journeys and now users are dropping off. We test and check every flow, remove redundancy and simplify users’ steps.

No contextual relevance

Serving the wrong content at the wrong time and place is one of the fastest ways to kill conversion rates and alienate users.

Through research, tests, and expert reviews we optimise every aspect of your online business to deliver simple, intuitive, and consistent experiences to users.

Pirouette and BOSS Equestrian mobile interfaces

We create frictionless journeys so clients can complete their order quickly and efficiently. Good UX leads to customer satisfaction, better engagement and ultimately to conversion and higher revenue.

  • UX design focuses on user journey logic, information architecture, wireframing, and problem solving. UI design creates the visual layers, typography, colour palettes, and interactive components.

  • UX design directly increases revenue and cuts operating costs by removing friction from signup and checkout funnels to lift conversions. It eliminates expensive engineering rework by catching flawed logic during wireframing rather than after code is deployed. Intuitive navigation and clear self-service flows also reduce customer support tickets by up to 40%. Finally, simple onboarding drives product adoption, which cuts churn and increases customer lifetime value.

  • A standard UX audit in Ireland typically costs between €3,000 and €10,000 depending on screen count and flow complexity. Large enterprise platforms or multi-role software audits range from €12,000 to €25,000.

  • To choose the right UX design agency, talk directly to the designers that will be working on your project. Check the company work and reviews online. Ask for specific pre- and post-launch metric changes from past case studies, and confirm their technical leads for WCAG accessibility compliance before handoff. You can also validate their process and skills by running a low-risk, paid two-week audit sprint before committing to a long-term development contract.

  • A B2B UX designer untangles complex business logic, maps multi-role permissions, simplifies data-heavy dashboards, and cuts the time required for employees to complete daily tasks.

  • Working with a consultant in Dublin enables shared time zones for real-time workshops, easier in-person discovery sessions, and direct familiarity with European market expectations and accessibility requirements.

  • Design teams run heuristic evaluations, track drop-off points in analytics, remove friction from onboarding flows, and simplify checkout forms to turn more visitors into paying customers.

  • Depending on your project you receive a heuristic evaluation report, user session recordings, analytics funnel reviews, accessibility compliance notes, and a prioritised backlog of interface fixes. It can also be a content audit or an expert design audit.

  • Bring in an agency before starting frontend engineering on a new build, during a major legacy re-platforming, or when activation and retention metrics drop significantly. For a new product, a UX company can help you understand overall user opinions, which helps prevent losses.

  • They turn complicated technical requirements into functional user journeys, design self-serve onboarding flows, and create responsive layouts that reduce customer support requests.

  • Specialists build modular filtering systems, clean data visualisations, and role-based permissions that keep screens legible for power users who spend hours in the tool every day.

  • These engagements cover browser-based software interfaces, including dense tables, modal workflows, state management, and layouts that adapt across desktop and tablet screens.

  • Consultants run discovery workshops with internal stakeholders, document technical constraints, unify fragmented interfaces, and roll out improvements in phased sprints to avoid business disruption.

  • Bring in a specialist when UI inconsistencies slow down your developers. They build tokenised component libraries in Figma and code, which speeds up engineering delivery.

  • Researchers run moderated user interviews, conduct usability tests with working prototypes, map customer journeys, and validate product assumptions using direct customer feedback.

  • Deliverables include user flows, clickable Figma prototypes, native iOS and Android design specifications, micro-interaction states, and production assets ready for developers.

MSVE

Let’s build something awesome together!

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