Terms and Conditions

This site is operated by MSVE Digital, company number 202447482, VAT BG202447482, working from 69 Aungier Street, Dublin 2, D02 DW30, Ireland.

Contact us at connect@msve.io or +353 83 1283 399. In these terms “we”, “us” and “our” mean MSVE Digital; “you” means the person or organisation using the site or engaging our services.

Where we and a client sign a proposal, statement of work, or master services agreement, that document governs. These terms fill the gaps it leaves and apply to anything it does not address. Where the two genuinely conflict, the signed document wins.

The website clauses - 1 to 3 and 9 to 19 - apply to every visitor whether or not any commercial relationship exists.

You may read, browse, and share links to this site freely. You may not:

• use it for any unlawful purpose, or in breach of anyone else’s rights;
• attempt to gain unauthorised access to any part of it, its servers, or its database;
• introduce malicious code, or interfere with its operation, availability, or performance for others;
• scrape, harvest, or systematically extract its content for the purpose of building a competing service, or for training a commercial machine-learning model, without our written permission;
• submit false, misleading, or third-party contact details through our forms.

We may suspend or block access where we reasonably believe this clause has been breached.

We provide digital design and development services, including websites, e-commerce platforms, UX and UI design, motion graphics, SEO and AEO work, and related digital strategy. The scope of any particular engagement is whatever the proposal or statement of work says it is.

Anything not written into the agreed scope is out of scope. Additional work is quoted and agreed separately before it starts.

Projects fail on inputs more often than on code. You agree to:

• give us accurate briefs, content, and brand assets in the agreed formats and on time;
• provide a single named person who can give approvals and make decisions on your behalf, and respond to requests for feedback or sign-off within a reasonable period;
• confirm you own, or are licensed to use, everything you send us - copy, images, fonts, video, data, trade marks - and that our using it as briefed will not infringe anyone’s rights;
• hold the accounts, licences, and subscriptions the project needs (hosting, domains, third-party SaaS), unless we have agreed to procure them for you.

You indemnify us against claims arising from material you supplied, to the extent the claim results from your not having the rights you said you had. Where your delay pushes a timeline, deadlines move accordingly and we may re-quote if the delay materially changes our costs.

Unless you tell us otherwise in writing, we may identify you as a client and display the work we did for you in our portfolio, case studies, award submissions, and marketing. We will not disclose anything you marked confidential, any commercially sensitive figures, or anything still under embargo before its public launch.

Ask us to take a project down and we will, within 30 days, and we will not ask you to justify it.

Each of us will keep the other’s confidential information confidential, use it only for the project, and protect it as carefully as our own. This does not cover information that is already public, that we held before disclosure, that we receive independently from someone free to share it, or that we are legally compelled to disclose. It survives the end of the engagement by three years.

Where we process personal data on your behalf, we do so as your processor under a separate data processing agreement. Our own processing is described in our Privacy Policy.

All content on this website - text, design, layout, code, graphics, and the MSVE name and marks - belongs to us or our licensors and is protected by copyright and related rights. You may not reproduce, adapt, distribute, or communicate it to the public without our written consent, beyond normal browsing, and fair quotation with attribution.

Case studies on this site describe work done for clients; the underlying client brands and materials belong to those clients and are shown with permission.

We keep this site accurate and current, but we do not warrant that it is free of errors or omissions, or that it will be available uninterrupted. Nothing on it is professional advice, and nothing on it is an offer capable of acceptance - a contract forms when we both sign a proposal, not when you read a page.

We link to third-party sites for convenience. We do not control them, we do not endorse them, and we are not responsible for their content, their availability, or their privacy practices. Follow them at your own risk.

We warrant that we will perform our services with reasonable skill and care, in a professional manner, and in accordance with the agreed scope. If a deliverable does not meet the agreed specification, tell us within 30 days of delivery and we will correct it at our cost.

We do not warrant any specific commercial outcome. Search rankings, traffic, conversion rates, and revenue depend on factors outside our control, including third-party algorithms, and any projection we give is an estimate rather than a promise.

Beyond the above, and to the extent the law allows, all other warranties and conditions, whether express or implied, are excluded.

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; or anything else that cannot lawfully be limited or excluded.

Subject to that, and in respect of business clients only:

• our total aggregate liability arising out of or in connection with an engagement is limited to the total fees you paid us under that engagement in the 12 months before the event giving rise to the claim;
• we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, business interruption, or loss or corruption of data, in each case whether direct or indirect;
• we are not liable for any failure of a third-party service, platform, host, or network we do not control.

We are not liable at all for anything arising from your use of this website as a visitor, other than as set out in the first paragraph of this clause. Claims must be brought within 12 months of the date you became aware, or reasonably should have become aware, of the circumstances giving rise to them.

If you are a consumer, this clause does not apply to you. See clause 16.

Either of us may end an engagement on 30 days’ written notice, or immediately if the other commits a material breach that is not remedied within 14 days of being told about it, or becomes insolvent.

On termination you pay for all work performed and all costs committed up to the termination date. We hand over the deliverables you have paid for in full, together with the credentials and assets that belong to you. Clauses 7, 9, 10, 14, and 19 survive.

You are a consumer if you are an individual acting outside your trade, business, craft, or profession. These rights apply to you and override anything else in this document that conflicts with them:

• Your statutory rights are untouched. Nothing here limits the rights you have under consumer protection law, including rights concerning services that are not supplied with reasonable care and skill.
• 14-day right to cancel. Where we contract with you at a distance or off our premises, you may cancel within 14 days of entering the contract without giving a reason. Email us to do so.
• If you ask us to start early. You can ask us to begin during the cancellation period. If you then cancel, you pay a proportionate amount for what was done up to that point. If the service is fully performed within the period with your express prior consent and your acknowledgement that you lose the right to cancel, the right to cancel ends.
• Liability. Clause 14 does not apply to you. We are liable to you for loss that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill.
• Where you can sue. You may bring proceedings in the courts of the country where you live, and you keep the protection of the mandatory consumer law of that country regardless of clause 19.
• Complaints. Raise it with us first at connect@msve.io. If we cannot resolve it, you may be able to use an alternative dispute resolution body in your country. In Ireland, the Competition and Consumer Protection Commission publishes guidance at ccpc.ie.

Neither of us is liable for failing to perform where the cause is beyond our reasonable control - including infrastructure and network failures, outages at third-party providers, cyber-attack, industrial action, natural events, epidemic, war, or government action. We will tell you promptly and work to limit the effect. If the situation lasts more than 60 days, either of us may terminate the affected work.

We may update the website clauses at any time; the version published when you visit is the one that applies to that visit, and the date at the top shows when it changed.

We will not change the commercial terms of a live engagement unilaterally. Where we change these terms in a way that materially affects an ongoing engagement, we will give you at least 30 days’ written notice, and you may terminate the affected work without penalty before the change takes effect.

These terms and any dispute arising out of them are governed by the laws of Ireland, and the courts of Ireland have jurisdiction. If you are a consumer, clause 16 applies instead and you keep the mandatory protections of your home country.

Finally, the usual machinery:

• If any provision is found unenforceable, it is severed and the rest continues in full force.
• Not enforcing a right straight away is not a waiver of it, and does not prevent us enforcing it later.
• You may not assign or transfer your rights under an engagement without our written consent. We may subcontract parts of the work, and remain responsible for what our subcontractors do.
• These terms, with any signed proposal or statement of work, are the entire agreement between us on their subject matter, and replace any earlier understanding. This does not limit liability for fraudulent misrepresentation.
• No one other than you and us has any right to enforce these terms.

Questions about these terms: connect@msve.io.